We process the orders as quickly as possible, so we will do our best to accommodate your request. Please contact our team here with any changes or cancellations you want to make.
FAQs
Orders & Shipping
What are your shipping options?
AU
| AU Standard Shipping | 2-8 working days | Free for all orders over $200 |
| AU Standard Shipping | 2-8 working days | $8.00 |
| AU Express Shipping | 1-4 working days | $12.00 |
NZ
| NZ Express International Shipping | 4-8 working days | Free for all orders over $200 |
| NZ Express International Shipping | 4-8 working days | $15.00 |
* Please allow 2 to 3 days for your order to be prepared and dispatched (Monday-Friday). Allow extra time for order fulfillment during busy periods such as Black Friday, Christmas, and New Year. Thank you for your patience!
* All orders placed over a Bank Holiday will be shipped on the next working day.
* New Zealand orders above $1000 NZD will be subject to import duties. You can get an estimate from the New Zealand Customs Service website here.
Will I be charged duties and taxes?
New Zealand orders above $1000 NZD will be subject to import duties. You can get an estimate from the New Zealand Customs Service website here.
Can I change or cancel my order?
Where do you ship from?
Our warehouse is based in Melbourne, Victoria.
Are there any locations that LNDR doesn't ship to?
LNDR AU ships to Australia and New Zealand.
LNDR US ships to the US.
LNDR UK/INT ships to all other countries except for Russia, Iran and Syria, Korea, Ukraine, and Belarus.
Are your prices inclusive of GST?
Yes, all prices shown on the website include GST.
Returns & Exchanges
Can I return or exchange my item?
30-day Satisfaction Guarantee: We want you to be 100% satisfied with your LNDR purchase. That's why we offer 30 days to return or exchange any unworn item(s), including discounted items, those from the "Sale" collection or under the 30-Day Sweat Test.
- Australia Returns: Returns and exchanges are free. You’ll receive a pre-paid shipping label through our Return Portal and can find your nearest drop-off location here
- New Zealand Returns: Return shipping is typically at your expense unless the item is faulty. If you opt for an exchange, we will ship your new order free of charge. You’ll receive a blank label with our address, but you’ll need to arrange and pay for shipping with a local carrier. We recommend using a tracked service to keep an eye on your parcel. Start your return request via our Return Portal for instructions.
*Refunds will be processed for the cost of the product(s), excluding shipping, duties, and taxes.
How to start my return/exchange process?
1. Start with the Return Portal
Head to the Return Portal and pop in your order number (e.g., #AUS12345) and the email you used to place your order.
2. Choose Your Option
- Exchange: Pick the size, colour, or style you’d like instead.
- Refund: This will be processed after we’ve received and inspected your items.
- Store Credit: Opt for LNDR Store Credit and get a little extra to spend on your next order.
3. Send It Back
- Australia: You’ll get a pre-paid shipping label via email. Drop your parcel off at any Australia Post Office.
- New Zealand: We’ll email you a blank label with our return address, but you’ll need to arrange and cover the cost of tracked shipping through your local carrier. Please hold onto your shipping receipt until your parcel reaches our warehouse, as this will serve as proof of postage.
Pack your items securely, keep all original LNDR tags attached (expert leggings under a 30-day sweat test), and you’re good to go. Got questions? Let us know—we’re here to help.
How long will it take to process my return/exchange?
Allow up to 30 business days. Please note that it can take 10-20 business days for the parcel to be consolidated and returned by the carrier to our distribution centre. Once the return item(s) arrive back, they are quality-checked after which we can proceed with the refund/exchange.
During busy sale periods, returns may take longer to process. If you have any queries regarding your return please contact us here.
Quality Guarantee
Our kit is made for the toughest workouts. Let you down? We’ll sort it.
Contact us here quoting your order number and attaching a photo of the issue. If you have received the wrong item, quote your order number and tell us what you have received.
For any faulty, damaged or wrong items, we will ensure you are compensated for any customs/duty charges incurred.
All replacement orders will be shipped free of charge, with duties & taxes paid.
What if I made my purchase through a third party?
For refunds, please contact the retailer where you made your purchase. Our Quality Guarantee covers website orders only, but reach out—we’re happy to help!
What happens if I purchased an item using a gift card?
For any purchases made with a gift card, your refund will go directly back onto the original card to use again on your next order with us.
Try LNDR for 30 Days
What's the 30-Day Sweat Test?
It's a 30 day period where you get to wear and workout in your leggings, and still return them if you're not happy.
We are dogmatic about finding you the best legging you've ever had. And to ensure we cater to everyone's ultimate legging preferences, the leggings in our range differ a lot in feel, weight, compression... But they're all absolutely designed to perform!
So we believe you should be able to put them to the test for yourself, to make sure they feel as good through an intense, sweaty, heart-pumping workout as they do fresh out of the bag. That's why we give you 30 days to sweat, lift, run or squat in your chosen pair of leggings, and if they're not the best you've ever had, return them. No hassle, no questions asked.
How do I return my item?
Please return them to us washed and ready to be up-cycled via our local textile partner, Upparel.
Just return them the same way as a normal item through our return portal here - and click on "30-Day Sweat Test" for the return reason.
* Right now, we are offering this policy for our leggings only.
What do I do if I want to return or exchange my legging(s)?
To return your item, please select "30-Day Sweat Test" as your return reason in the Returns Portal and our experts will be in touch with your prepaid label.
Our standard exchange process applies to all items exchanged as part of the ‘30-Day Sweat Test’ trial period. If you would like to exchange your item for another size, length or style, please email [email protected] so that we can help to get you into the perfect style(s).
Do I wash my leggings after I have worn?
Yes, we need all 30-Day Legging Trial returns to be washed prior to them being returned.
What happens to them after I return?
Items in good condition will be donated to charities. Heavily worn items and faulty items in unwearable condition are repurposed into new goods created from shredded textile waste locally with our textile recycling partners Upparel.
FAQ
What size am I?
Purchasing online can be difficult, especially when it comes to Activewear. We recommend checking your size using our detailed Size Guide.
If you're still unsure about your sizing please contact The Experts via Live Chat or Contact Form.
What’s the best legging for my workout?
It really comes down to personal preference - what fit and feeling you like when you're doing certain workouts, so it's best to use the Leggings Explained page to identify the correct fabric based on your compression level, fabric thickness and feel preferences. Once you've identified your preferred fabric, use the filters to narrow down the choices based on length and colour.
Here's the run down..
SUPER-SCULPTING SEAMLESS
Thickness: Thick | Compression: Very High | Feel: Super Sculpting
PEACH PERFECT
Thickness: Medium| Compression: High | Feel: Matte + Firm
BETTER THAN NAKED
Thickness: Light | Compression: Medium | Feel: Smooth + Light
PLUSH SUPREME
Thickness: Light | Compression: Medium | Feel: Buttery Soft
Free LNDR Backpack
What is the promotion?
Spend $250 or more in a single order during our BOXING DAY SALE and receive a free LNDR backpack or tote bag, while stocks last.
Do I need to do anything to claim my gift?
No action is required! The gift will be automatically added to eligible orders during checkout.
What type of bag will I receive?
The gift will either be a tote bag or a backpack, depending on stock availability. Allocation is automatic and cannot be changed.
Can I choose which bag I receive?
No, the bag type (tote or backpack) will be allocated based on stock availability.
What happens if the gift is out of stock?
If the gift is out of stock, it will not be included in your order. We recommend placing your order as soon as possible to take advantage of this offer!
Is the promotion available for international orders?
The promotion is available only on our au.lndr.com, provided the $250 minimum spend is met.
Can I book a virtual appointment?
Yes! We offer virtual appointments via Google Meet. Book a meeting with an LNDR Expert here.
What if the item I want is sold out?
Use the "Notify Me" button on the product page to get an email as soon as it’s restocked.
We can share expected restock dates, but keep in mind that these may change due to production or shipping delays. Need something sooner? Contact us, and we’ll suggest the best alternatives!
Why are your products so expensive?
We know we’re definitely not the cheapest brand out there. Our aim is to create the highest quality products, in the best fabrics, while paying fair prices to our factories. We are doing what we can to make them as affordable as possible, but most importantly (in our opinion) to ensure they stand up in quality and style that really lasts, to make them worth the money.
If you get a chance to try them on please let us know what you think - and whether they stand up to the price.
Where are your products made?
With the exception of one product, all of our products are made in Europe where the working standards comply with EU regulations. This means the transport to move our products is all via truck to our Warehouse in the UK with relatively short journeys.
We consider our suppliers to be our partners and when we find the right partner, we like to keep them close. Our goods are only made in factories that we have visited, and we often watch our products being made and coming off the production line. It’s important for us to see our garments being made to ensure they are the best quality and that we are happy to put our brand name to them. All of our suppliers are signed up to our Ethical Code of Conduct, which is based around the ETI base code, ‘an internationally recognised code of labour practice’.
Are LNDR products made with harmful chemicals?
All of our fabrics, yarns and dyes are free from chemicals including BPA, PFAS and Fluorine.
We have REACH certificates (Registration, Evaluation, Authorisation and Restriction of Chemicals) for all of our European fabric and yarn suppliers, and the local equivalent for the non-EU suppliers.
How do I care for my item?
If you look after your LNDR kit, it will look after you. All specific care instructions can be found on the garment themselves and on the product pages under Care + Fabric
To ensure tip top condition, do not tumble dry any of your products and instead, hang to dry.
Can I try LNDR products on in stores?
We're currently exclusively available online on our three sites lndr.com, au.lndr.com and us.lndr.com.
How does Afterpay work?
Afterpay allows you to purchase from au.lndr.com online and pay later in 4 easy interest-free instalments (repayment automatically occurring every 2 weeks. )
To pay with Afterpay:
1. Add your items to the cart
2. Select Afterpay as the payment option at the checkout
3. Signup or use your existing Afterpay account
4. Once approved, LNDR will dispatch your order
Full terms & conditions are available at http://www.afterpay.com/terms
*Please note this option is available only if you shop from au.lndr.com. For customers in the UK and EU, we have another payment option via Klarna.
"Free Shipping for a Year" offer info
How can I get a "free shipping for a year" code?
Customers who make a purchase between July 19-21, 2024 and subscribe to our newsletter will receive a unique free shipping code. This code will be automatically sent to you via email.
Can I re-confirm my free shipping code?
Yes! If you need to re-confirm your code at any point, please reach out to us at [email protected]. We'll be happy to assist you.
Can I use the free shipping code with other discounts?
No, the free shipping code cannot be used in conjunction with any other codes.
How long is the free shipping code valid for?
The free shipping code is valid until July 31, 2025. Make sure to take advantage of it before it expires!
Does LNDR offer trainer discounts?
Yes! We offer a Trainer Discount to fitness professionals on all LNDR products (T&C applies). You can submit your details directly via the application form here.
Can I use more than one discount code at checkout?
No, only one discount code can be used per order. Please enter the discount code at checkout in the 'gift card or discount code' box.
Our Commitment to Sustainability
What are your sustainability policies?
We believe the biggest issue with the clothing industry is over production and the disposable nature of buying habits. Our number 1 aim is to ensure our products last, in style and quality, and extend their lifespan (and love-span) as long as possible. Because every time you make something, there is a negative impact on our environment. So, the products we make have to be worth it. For us, it is not about constant newness but creating the very best products that you want to wear really often, for a long time. Less, but better.
Our Products
It's about reducing the impact of everything we do make. These are the things we are focusing on and making incremental improvements whenever we can:
- Materials + processes we use (considering whether they're renewable, the carbon emissions to produce the fibres, waste and biodegradability, water, toxins)
- Carbon emissions from the production and transportation of each product
- End of life — biodegradability or reusability
The majority of our leggings are made using recycled polyamide - this includes our seamless products as well as some of the other ranges. Our seamless styles that are not recycled, are made with biodegradable polyamide, some of which are blended with GOTS-certified organic cotton. We also use many natural and technical yarns including merino, tencel, seacell and bamboo.
We only use 2 polyamide/polyester fabrics that are not currently recycled — due to the fact that recycled fibres are not currently fine enough to create the same fabric, feel and wear on the body. We are working on this with our suppliers and the technology and potential of recycled fibres is getting better all the time.
Reducing our impact on the environment impacts the decisions we make daily. It is absolutely key for us that we're making these choices based on things that will genuinely have the biggest impact on the environment and are not just popular, marketing-savvy initiatives. So, we are currently underway with a project to track the full supply chain and environmental impact of each product.
Packaging
We have a similar focus on our packaging: Less but better, reducing the impact of what we use.
We are working on eliminating garment poly bags (the ones we do use are recycled and recyclable, or biodegradable).
Some styles already ship to our warehouses without them, and we aim for that to be implemented across all territories once we can ensure the protection of the garment and overcome some customs requirements. Our mailer bags and garment tags are made with 100% recycled paper, and totally recyclable and biodegradable. We don't send any fancy tissue paper, ribbon or return forms — everything you need, nothing you don't.
Get support
- Contact usOur response time via email is within 24 hours
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